Uptime refers to the duration during which a service remains accessible and fully operational. It is often expressed as a percentage.
A service-level agreement (SLA) outlines the expected level of service from a vendor. It specifies the performance metrics used to measure the service, as well as the remedies or penalties if the agreed-upon service levels are not met.
To ensure a secure and dependable service, it is crucial to implement redundancy, monitoring systems, and alert mechanisms.
Percentiles are significant because they represent the level of uptime achieved. Here are some examples:
In summary, uptime refers to the availability of a service, SLA defines expected service levels, preventative measures like redundancy and monitoring are essential to prevent downtime, and percentiles indicate the allowed downtime within a given timeframe.
| Period | Downtime |
|---|
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