Frequently Asked Questions

How can we help you?

Frequently Asked Questions

What User-Agent does Palzin Monitor use?

Palzin Monitor Bot, Palzin Monitor. Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

What phone numbers will Palzin Monitor call me from?

We encourage you to save the number below so you know who's calling you at 4am.

  • Across Globe +1 844-977-5095
  • US: (123) 485-4958
  • Europe: +12 460 23 47 47
  • Other countries: (123) 485-4958

In-case if you find a different number please ignore.

What phone numbers will Palzin Monitor use for sending SMS?

  • +1 844-977-5095

Can I receive a call even when I am in Do Not Disturb mode?

Please download the below vCard and add us to your contacts. If you add it favorites in contacts then our calls will ring when you are in Do Not Disturb mode.

Works with -

  • iOS
  • Android
  • All email clients
  • MacOS
  • Windows

Download vCard

What IPs does Palzin Monitor use?

We highly recommend you configure your firewall based on our User-Agent since our IPs will change from time to time.

  • AS: 1.1.1.1

  • AU: 2.2.2.2

  • EU: 3.3.3.3

  • US: 4.4.4.4

You can find the list of our IPs also at https://palzin.app/ips.txt.

What DNS does Palzin Monitor use?

We rely on a combination of Google DNS and Cloudflare DNS: 8.8.8.8, 8.8.4.4, 1.1.1.1, 1.0.0.1

What countries does Palzin Monitor support?

We support phone call alerts to the following countries:

American Samoa, Andorra, Australia, Austria, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Fiji, Finland, France, Germany, Gibraltar, Greece, Guam, Holy See, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kosovo, Republic of, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mauritius, Mexico, Moldova (Republic of), Monaco, Montenegro, Netherlands, New Caledonia, New Zealand, Norway, Palestine, State of, Panama, Papua New Guinea, Philippines, Poland, Portugal, QY, Qatar, Romania, Saint Kitts and Nevis, Saint Lucia, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States of America, Viet Nam, Virgin Islands (British), and Virgin Islands (U.S.)

Are you based in another country? Let us know at hello@palzin.app

Why is my site down? (SSL error)

Your SSL certificate chain might not be configured correctly. While modern browsers tolerate this, it can cause problems with the older ones.

We recommend using the ssllabs.com validator to identify the issue.

You can, however, also disable SSL validation in the advanced settings of your monitor.

We are unsure of where to start

This is completely normal. We can help you with onboarding and setup of your entire account over a call that suits your timings. We don't do a weekly demo that you have to enroll and wait. Email us at hello@palzin.app and we will set you up. And NO, we don't charge for helping you through the setup. We charge for delivering value not find excuses to charge you as and when possible

What happens if we get an incident after the trial?

If an incident occurs after the trial, you won't get any alerts regarding it. You will get timely notifications about upgrading your accounts.

What happens to my data after account is cancelled?

You can still access the entire dashboard and data. No data is deleted from our databases unless you want us to. For data deletion from your account, email us at hello@palzin.app and we will help you out.

How do we know you will alert us?

We use top of the line vendors to give alert you via email and phone call. We also alert you via Slack, Telegram, Discord and Microsoft Team.

Does Palzin Monitor auto start the monitor whenever it is down?

The monitor is still active when it’s down and checking if the service is back up.

I am monitoring a file availability, but the monitor status is “down”. Why?

The limit for the file size is 8 MB. If it’s bigger, we recommend setting the HTTP method to HEAD. You will find it under the “Advanced settings” when editing a monitor.

If I set your service to monitor a webpage that is under Cloudflare always online caching, will it detect downtime?

If Cloudflare returns an HTTP error code, we'll consider it as down otherwise it'll be considered as up. The server IP address can be also monitored directly.

Can I be notified after a certain time of an incident creation and not acknowledged?

In the Pro Plan you can find “escalation policy” and create a custom escalation policy and set the notification to be sent after “xy minutes” and "no one has acknowledged". This is a Pro Plan feature.

How do I receive Voice Call?

In your "My Profile" section please make sure you have verified your contact no and have a sufficient balance Unit for Voice Call/SMS available. Then in your Monitor/Heartbeat/Service you can setup to receive intimation via Voice Call. Even you can set the Voice Call intimation in Escalation Policies.

Any other questions?

You can always reach us at hello@palzin.app

We'll get back to you as soon as we can, typically within a few hours.

🙏 Thank you!


Last updated: 8 months ago

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