Create a status report and status update

Create a status report and status update

Status page report

Status page reports provide an opportunity to convey additional information about an incident in a more detailed manner.

These reports often include crucial details like estimated time for resolution, as well as a comprehensive overview of the affected services, distinguishing between those that are completely unavailable and those experiencing performance degradation.

Typically, status page reports are composed of multiple status updates, enabling you to keep your audience informed throughout the incident.

Status report update

The status update serves as a timely and informative update on a specific incident report.

Following best practices, when an incident occurs, it is recommended to create a status page report indicating the service's current state, whether it is experiencing degradation or downtime. Once the incident has been successfully resolved, an additional status update should be appended to the existing report, clearly indicating that the incident has been resolved.

Adding a new status update to your status page:

  • Go to Status pages.
  • Pick the status page you want to add the report to.
  • Click View from options.
  • Go to the Status Updates tab.
  • Click Create status update.
  • Fill required details and Submit

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Follow-up of status update to your status page:

  • Go to Status pages.
  • Pick the status page you want to add the report to.
  • Click View from options.
  • Go to the Status Updates tab.
  • Click on follow-up button on which status update you want to add follow-up.
  • Fill required details and Submit

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Check status update on your public status page:

  • Go to Status pages.
  • Pick the status page and click on view public.
  • You can see status page report om status update section on public status page.

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  • Click on See Details link will redirect you to status update detail page.

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Example

Imagine that one of the websites we monitor experiences a complete outage. In such cases, the monitor on the status page will turn red, indicating downtime.

To provide our users with more detailed information, we will generate a new report titled "Homepage is Unavailable" and update the status of the homepage monitor from "Not Affected" to "Downtime". Additionally, we can include a brief description of the incident, such as: "The example.com website is currently inaccessible for all users."

Next, we will initiate an investigation into the issue, and as soon as we have any updates (for instance, if we discover that our cloud provider is encountering difficulties), we will create a status update to share that information.

Once our cloud provider resolves the issue and the homepage is accessible again, we will publish a new status update and change the affected services dropdown menu to "Resolved".

Last updated: 8 months ago

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