Integrate Palzin Monitor with Twilio

Service and integration

Make sure to add the Twilio integration and copying the webhook. Follow the link below on instructions of how to create integration and service

Create integration and service on our dashboard

Using the webhook on Twilio

Step 1

Copy URL from your palzin instance service view page.

Step 2

Click on Monitor > webhook.

Paste the Palzin Monitor webhook URL.

Click on save.

In your palzin instance an incident will be created. That will contain these details.

{
    "resource_sid": "jhakjsyf3418hfkajh7346581jhhu",
    "service_sid": null,
    "error_code": "12312",
    "more_info": {
        "Msg": "An attempt to retrieve content from https://test.io/voice?&user=random-value returned the HTTP status code 404",
        "msg": "An attempt to retrieve content from https://test.io/voice?&user=random-value returned the HTTP status code 404",
        "sourceComponent": "12000",
        "ErrorCode": "32131",
        "httpResponse": "404",
        "LogLevel": "ERROR",
        "url": "https://test.io/voice?&user=random-value"
    },
    "webhook": {
        "type": "application/json",
        "request": {
            "url": "https://test.io/voice?&user=random-value",
            "method": "POST",
            "headers": {
            
            },
        "parameters": {
            "CalledZip": "",
            "ApiVersion": "2010-04-01",
            "Called": "+1111111111111",
            "CalledCity": "",
            "CallStatus": "in-progress",
            "From": "+11111111111111",
            "ToState": "Maharashtra / Goa",
            "CallerCountry": "US",
            "Direction": "outbound-api",
            "AccountSid": "jaksdh293847afhd8y",
            "CalledCountry": "IN",
            "CallerCity": "RANDOM",
            "CallerState": "WA",
            "ToCity": "",
            "FromCountry": "US",
            "Caller": "+11111111111",
            "ToZip": "",
            "FromCity": "RANDOM",
            "CalledState": "Maharashtra / Goa",
            "To": "+1111111111111",
            "CallSid": "ashdfaklsjh283798jaksdh",
            "FromZip": "162875",
            "ToCountry": "IN",
            "CallerZip": "162875",
            "FromState": "WA"
        }
    },
    "response": {
        "status_code": null,
        "headers": {
            "X-Twilio-WebhookAttempt": "1",
            "X-Twilio-WebhookRetriable": "false",
            "Content-Length": "42",
            "Date": "Fri, 12 Mar 2021 06:29:26 GMT",
            "Content-Type": "text/plain"
        },
        "body": null
    }
    }
}