Reassign the incident to any of your team mates
Go to the incident page and click on reassign button from the header option.
You can also reassign incidents from Incident Dashboard Select the incident that needs to be reassigned and click on menu -> select reassign.
You can reassign an incident to a team member. Not all incidents will have assignee to it, especially when you have Slack app notifying you on channels.
Once reassigned, the user will get an email notifying them about it.
Your escalation policy for the incident will NOT be affected. It will continue as is.
You will see the reassign incident option on every incident table. More particularly it can be found on -
Dashboard
Incident details page
Incidents listed for a service
You cannot assign an incident to a team member with Support role
It takes less than a minutes to setup your first monitoring.
