Urgencies
Urgencies are customizable ways of alerting in case of an incident. They are the ideal way to create a pre-set way of alerting that could then be applied to multiple escalation policies.
Urgencies can include any of the main alerting options:
- Call
- SMS
- E-mail
- Push notification
Creating a new urgency:
- Go to Policies.
- Click Create policy.
- Name your urgency (see example below).
- Select how you want to be alerted in case of an incident.
- Click Save changes.
3 commonly used urgencies
-
High Urgency set to call, e-mail and push notifications alerting
-
Low Urgency set to e-mail and push notifications alerting
-
SMS only Urgency set to SMS alerting
