An escalation policy is a custom set of rules for incident alerting. It is ideal for creating more advanced incident alerting processes.
The escalation policy defines who will be alerted and in what order. The escalation policy will run until the incident is acknowledged.
To add a time period of delay before an escalation policy is executed, set up the timer in the Wait for [ ] minutes before escalating to for the desired amount of time. After this amount of time has passed, the alerting flow will start.
Here you can select who we should alert. The main alerting options include (among others):
Urgencies are customizable ways of alerting in case of an incident. They are ideal when creating a pre-set way of alerting that could then be applied to multiple escalation policies.
To create a new urgency, go to Policies -> Create policy.
Time-based rules offer the option to either stop an escalation policy at specific times, or escalate to a different escalation policy.
To repeat an escalation policy, select the number of repeats in the dropdown menu.
It takes less than a minutes to setup your first monitoring.
